How do I book my tour or safari ?
Complete our reservation form with all your details and return to us. We will then confirm the services or journey you have booked and send you an invoice for a non-refundable deposit of 20% of the total tour cost plus 100% for any air tickets booked. Once paid, your booking is confirmed and accepted by us. Final payment is due 40 days prior to departure. On receipt of your full payment, we will send you your information portfolio including vouchers, relevant information, packing lists, reading lists etc.
How can I pay ?
We accept direct electronic bank transfers and Mastercard /Visa credit cards as payment. Payments by Mastercard and Visa cards will incur an additional 3,5% charge to cover our bank charges. Please note that if you are paying us by electronic bank transfer in foreign currency, the rate of exchange may change from the time we send you your invoice and your actual date of payment. In this case we reserve the right to ask you for any additional costs incurred. For electronic payments please ensure all bank charges are included.
Can you book my international or local airtickets ?
We can book any air flights throughout southern Africa for you. There are a growing number of local airlines in South Africa which offer “no frills” flights between most of the countries major cities at very competitive rates. We charge a booking fee of R350 per set of domestic tickets issued. Please note that air flight prices quoted are not guarenteed until payment has been received in full as seats are only held for 24 hours. We therefore reserve the right to charge for any difference incurred. We do not arrange international airtickets.
What are your cancellation charges?
Cancellations are only effective on receipt of written notification. If a booking is cancelled the cancellation fee is as follows:
- more than 40 days before departure 20% of total tour cost.
- 40 to 29 days before departure 40% of total tour cost
- 28 to 14 days before departure 60% of total tour cost.
- 13 to 0 days before departure 100% of total tour cost.
Please note that there may be varying cancellation policies over peak periods such as end of year. In the event of the cancellation of the tour by the company, the full amount paid by the customer will be refunded.
How much baggage can I bring ?
For safety reasons and because space is restricted on a tour vehicle, baggage is restricted to one soft bag/medium sized suitcase per person ( max. 20 kg) plus 1 piece of hand luggage. If you are travelling by small charter aircraft the restriction is maximum 12kg per person in a soft bag. This includes camera equipment and carry-on baggage. However, should you know in advance that your baggage will exceed the limit an extra seat can be booked for the bags on the aircraft at an additional cost or we can arrange for your luggage to be stored.
What about passports and visas ?
The onus is upon you to ensure that passports and visas are valid for the countries visited. Journeys in Africa cannot be held liable for any visas not held by travelers nor the cost of visas. Please note that passports for entry into South Africa need to be valid 6-9 months after your departure date and there needs to be 2 blank pages next to each other available for stamping plus 1 extra blank page per country visited.
I am concerned about malaria?
We advise you to consult your physician at least 4 weeks in advance of your departure with regards to the use of malaria precautions as Botswana, Zambia, Zimbabwe, Victoria Falls, Mozambique and the northern regions of South Africa ( including Kruger Park ) and Namibia all fall into medium-high risk malaria zones, depending on the time of year visited. Reduce the chance of being bitten with insect sprays and long sleeved clothing and pants in the early mornings and evenings. In the dry season from May to September, there is less mosquito activity and this is also the best time for game-viewing. Most safari camps provide mosquito netting and repellents for your use.
Are there any other health precautions I need to know of prior to my journey?
Southern Africa is a relatively healthy place in which to live and travel. Please do not go overboard with the information put out by some of the disease control centres abroad. Many parts of Africa do have problems with their water and with their foods. Southern Africa, however, is generally a lot safer than the rest of Africa, so please don’t over~react to the detriment of your own enjoyment. Be careful, but not overcautious. If in doubt, ask your guide or us for advice. Yellow fever certificates are required upon entry to all Southern African countries if you are coming from areas with risk of yellow fever transmission.
Do I need travel insurance ?
It is a strict condition of booking that you carry the correct comprehensive travel and medical insurance to cover yourself, as well as any dependants/travelling companions for the duration of your trip to Southern Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of your holiday, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Travelers will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.
What do I need to pack for my journey ?
A packing check list will be sent to you upon receipt of your reservation with a copy of our pre-journey information. This will usually consist of information on your journey, the destination you are visiting, your journey leader (s), our dos and don’ts list of green responsible travel, and info on the project(s) you are supporting by booking your holiday with us. This information pack contains essential reading which will ensure that your journey goes smoothly and will also list what to bring and not to bring.
What are your booking conditions ?
General: Journeys in Africa reserves the right to change any route and/or arrangement where deemed necessary. All prices are subject to change without prior notice. Journeys in Africa, their staff and /or agents, will not be held responsible for, and shall be exempt from liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person and / or his / her luggage and /or any personal property, whenever the same shall arise from , or be occasioned by the negligence of Journeys in Africa, their staff and /or agents, or any other person directly or indirectly in the employment or service of Journeys in Africa or otherwise under any circumstances whatsoever.
Schedule Changes: Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on journeys as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems.
Refunds: Whilst the Company endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable is alternative is found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.
Prices: We do our utmost to keep to the prices published. Should increases be forced on us by airlines, exchange rates, fuel etc., we reserve the right to surcharge without notice.
Delays: We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.